FAQ
General Questions
All our parts are manufactured in Europe, ensuring high-quality and uninterrupted manufacturing.
Our Website uses an SHA 256 Security Certificate and all payments are processed via Stripe, one of the largest payment processors in the world. We store no Credit Card details internally. We are a registered business in Slovakia with the Company ID – 54 202 159
We prioritise requested parts. Please complete the form here .
Please check the normal shipping times here – If the item still hasn’t arrived, please contact us at info@dalesboats.com or call us on one of the above numbers. We will be happy to help.
Please contact us as soon as possible at info@dalesboats.com or on one of the numbers above. We will get the problem resolved ASAP.
We take complaints very seriously. Please contact Dale directly at dale@dalesboats.com
Placing an Order
We accept all major Credit & Debit cards via Stripe, Google Pay, Apple Pay & PayPal (Up to €300/$300/£280)
This is simple to fix – as long as the code was valid at the time of ordering, all you need to do is wait until you receive the parcel, then email us with the code and your order number. We’ll then refund the amount back to you.
Yes, you can call us and we will process your order. Please note, you will need an email address to receive order updates.